FAQ

Frequently asked questions

Hedgemade Goods: Shipping lead time and policies.


We happily ship your orders USPS in the continental US. We offer global shipping on orders as well. Hedgemade Goods are handmade, fresh from various sustainable and organic sources in the United States. We ship weekly, via USPS Priority. Depending on observed holidays, it will take anywhere from 2-5 business days to ship to continental US residents. Oversees shipping may take up to a week or longer. We are not responsible for external delays caused by weather, holidays, goverment actions or USPS issues.




Hedgemade Goods: Return & Refund Policy


Hedgemade Goods are purposely unique and unlike most other products. We suggest contacting us directly if you have any questions, prior to ordering. We do not offer exchanges or refunds due to general dislike of the products. Should you receive damaged goods due to shipping, on a case by case basis, please send us a detailed note with image of damage within 14 days of shipment received for an exchange. Store credit will be issued within 30 days of discussed return. The buyer is responsible for the shipping cost of any returned products.




Hedgemade Goods: Limitations for Returns or Exchanges


The following items can't be returned or exchanged: Because of the nature of these items, unless they arrive damaged due to shipping or, in some cases at our discretion, break within 14 days, I can't accept returns for:

  • Custom or personalized orders
  • Perishable products (like sprays and plant based items)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Conditions of return (Colors vary per dye lot and in online photos of listed products. We don't accept returns because "You wore it and now don't like it because it is worn" ;-))
  • Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order? Please contact me if you have any problems with your order.




Use, Care and Storage of your Pendulum upon arrival.


Pendulum helps in promoting spiritual and physical healing by locating any blocks in a person's chi (energy). It is a simple tool which helps in balancing, healing and clearing our mind and body. They help us seek answers to certain questions by picking on subtle vibrations. Many people like to cleanse or "clear" their pendulum before using it for the first time. To do this, simply pass the pendulum a few times through running water, burning incense smoke or place in a container of sea salt for an hour or so. Afterward, "charge" your pendulum by holding it in the palm of your hand and sitting quietly for a few moments. This will help the pendulum to align with your energies. Store your pendulum in a safe place within a sachet, jewlery box or wrapeed with something gentel (soft) to make sure that you are not going to break or chip your pendulum.




Use, Care and Storage of your Cozy Wool Wears.


These items are to be used for warmth and style while at home confy to out and about. Wash on cold with mild detergent, if needed, and air dry for best results. Please store these laying down and not hanging up. Hanging up your wool wears will stretch the design out and may cause impressions of hangers.




Use, Care and Storage ofyour Nomadic Hair Falls.


Nomadic Hair Falls are just that! You can attached them to your hair as a pair or one of the pair. Wether you are going for piggy tails with hair adorments or you want a nomadic hair bun to compliment your day wear, faire garb or cospaly, these truly have a varity of uses if you can imagen it. Caring for your Nomadic Hair Falls is as simple as folding a t-shirt. Only use your fingers to "brush" out your hair falls of their tangles. NEVER use a brush! Washing is not necessary unless you end up spilling something on them. If cleaning is needed you will need to dismantle them, braid them in large braids and wash them on delicate or hand wash and hang dry. After you can reassemble them. Best to keep each batch together in the braids so when they reconstructed you will have them the same after all said and done. When storing in between uses take each pair together and spin them creating a spiral effect. When this is done they will automatically curl in together. Store in a box, cloth bag or really anything you store your clothing or costoming in away for moisture. Video coming soon! Please note these are loose yarn items and the maker is not responsible for improper care or negligence of your item after purchase.




Use, Care and Storage of your Handcrafted Candles.


Burn within sight. Keep away from things that catch fire. Keep away from drafts, children and pets. Only burn in a sutiable container like the canning jars. Do not burn the candle for more than 4 hours at a time. Remove packaging before burning. Burn in proper place holder. Keep wax pool free of debris. 1/2" unmelted wax remains to avoid over heated container. Trim wick to 1/4" each time candle is lit. Avoid drafty areas. Oils Considered NOT Safe During Pregnancy Aniseed, Angelica, Basil, Black pepper, Camphor, Cinnamon, Chamomile, Clary Sage (often used during labor by midwives safely), clove, fennel, fir, ginger, horseradish (should not be used by anyone), Jasmine, Juniper, Marjoram, Mustard, Mugwart (should not be used by anyone), Myrrh, Nutmeg, Oregano, Peppermint, Rosemary, Sage, Thyme, Wintergreen. I would personally recommend checking with a doctor or midwife before taking an essential oils during pregnancy. Peppermint essential oil may decrease milk supply while nursing, and as such, I avoid it topically while nursing.




Use, Care and Storage ofyour Bath and Shower Tabs (melts).


Place unwrapped shower tab (1) onto the floor of your shower in the corner or on a hand towel on the floor to stop any falling htrough your drain too fast. Then allow your senses to open up your nasal passage ways for an uplifting evening or morning shower experience. Can be used in your tub as well for a one use cube. These can also be used in your bath or as a foot soak.




Use, Care and Storage of your Essential Oil Sprays.


Hedgemade Goods Essential Oil Sprays can be used through out your home, office and vehicle, depending on the other around you. You can spray them lightly onto your person or across fabric. Sprays with darker pigments of the oil can cause stains on frabric and cloths in some cases like, but not limited to, most citrus oils, calendula, yarrow, amber to name a few. Please note these sprays are organic, preservative free essential oils that must always be stored in colored glass containers away from heat or direct sunlight to preserve their quality. Essential oils require dilution to prevent adverse reactions, so each bottle is diluted with mountain spring water and their shelf life is up to 14 months depending on storage. You can keep these in the refrigerator too. Because of the strength of essential oils, we are cautious of over-using them and want to make sure that families always uses them safely.




Hedgemade Goods Disclaimer for all purchased goods


Disclaimer: All facts, details & recommendations on our website are provided for information purposes only and are not intended to diagnose, prescribe or replace the advice of professionals. Customer feedback is provided voluntarily, and as such it is based on individual perception & expectations from a particular product. Hedgemade Goods products are not a medication, and we can only make recommendations. Any recommendations accepted by a purchaser are accepted entirely at the purchaser's risk. By purchasing Hedgemade Goods products you accept responsibility to check with a professional before using any products that may interfere with drugs, allergies and/or medical conditions. By purchasing Hedgemade Goods products you recognize and accept the fact that some natural ingredients, essential oils in particular, may still cause sensitivity in susceptible individuals and that Hedgemade Goods will not be held responsible for such occurrences. We encourage everyone to read the ingredients lists from skin products, candles, essential oils sprays, diffusers, wax melts, fiber art crochet wears to Hedgemade Goods Herbal Brews. Hedgemade Goods accepts no responsibility for incorrect use of information or products. By ordering from our website you confirm you have read this disclaimer!